Can the chatbot handle open-ended questions, or only scripted scenarios?

It depends on the chosen solution. We build both rule-based bots for clearly defined scenarios and GPT-based AI bots that understand free-form questions and respond contextually based on your knowledge base.

Can the bot be connected to our existing CRM?

Yes, CRM integration is a standard part of our work. We connect to Salesforce, HubSpot, Pipedrive and other popular systems.

What if the bot gives an incorrect answer to a customer?

We include fallback mechanisms: if the bot is unsure of an answer, it suggests switching to a live agent. We also regularly analyse dialogues and retrain the bot on real examples.

Chatbots for Businesses in London

We develop chatbots that genuinely help customers and reduce the load on support teams. CRM, messenger and website integration for London businesses.

London businesses serve customers across the world in different time zones. Financial companies receive enquiries at 3 am, e-commerce stores on weekends, and law firms lose potential clients who write outside business hours. A properly configured chatbot solves this problem without hiring additional staff.

We create chatbots that understand context, give relevant answers and know when to hand the conversation to a human agent. Not an irritating auto-responder — a genuinely useful digital assistant.

How we develop a chatbot

Scenario analysis
we study the real queries your customers send and identify the tasks the bot will handle best
Dialogue design
we create the conversation logic, exception handling and rules for escalating to a live agent
Development and integration
we build the bot and connect it to the website, messengers and your CRM
Training and launch
we populate the knowledge base, test on real queries and deploy to production

Fintech and banks
bots for answering product questions, checking status and initial client qualification
Law firms
24/7 lead capture with query qualification and consultation booking
E-commerce
customer support for order status, returns and product selection
Real estate
qualification of buyers and tenants, viewing appointments
Healthcare and wellness
appointment booking, FAQ responses and client reminders
Corporate sector
internal HR bots and knowledge bases for large London companies