Which platforms do your bots work on?

We develop bots for websites, Telegram, WhatsApp, Facebook Messenger, and corporate messengers. One bot can operate across multiple channels simultaneously.

Can the bot communicate in Polish?

Yes, we build multilingual bots — Polish, English, German, and other languages. This is especially important for BPO companies and organisations with international clients.

What happens if the bot doesn't know the answer?

The bot correctly transfers the dialogue to a live operator with full conversation context. We configure these scenarios to fit your support processes.

Chatbot Development in Katowice

We develop smart chatbots to automate communication with clients and employees of companies in Katowice — on websites, Telegram, WhatsApp, and corporate messengers.

BPO centres and corporate service companies in Katowice process thousands of requests daily — an AI-powered chatbot handles routine inquiries and lets the team focus on complex tasks.

We build chatbots that understand context, respond in Polish and English, and seamlessly hand off the conversation to a human when needed.

How we create a chatbot for your business

Scenario analysis and specification
We study typical requests from your clients or employees and formalise the main dialogue scenarios. We define which requests the bot handles independently and which are passed to an operator.
Dialogue flow development
We design the logic of all dialogue branches, including handling non-standard situations. We test scenarios against your company's real requests.
System integration
We connect the bot to your CRM, knowledge base, calendar, or other systems. The bot accesses real-time data and acts on behalf of your company.
Launch and optimisation
We deploy the bot in selected channels and monitor response quality. We regularly retrain it based on real dialogues.

BPO and contact centres
Automation of first-line support and request routing.
Financial services
Bots for answering product questions and collecting service applications.
Logistics
Automatic notifications on shipment tracking and delivery status.
IT companies
Internal bots for employee support and HR process automation.
Retail and shopping centres
Advisory bots and shopping mall navigation assistants.
Manufacturing
Bots for handling distributor and partner requests.