Do diacritics in a chatbot really matter?

Very much so. A Romanian user immediately notices "ti" instead of "ți" or "s" instead of "ș". A bot without diacritics is perceived as a non-local service, which reduces trust and conversion.

Facebook or WhatsApp — which is more important for Romania?

Facebook Messenger for B2C and broad audiences, especially 35+. WhatsApp is a more personal channel, popular among younger audiences and for B2B communications. We recommend both channels.

Can the bot be connected to a clinic's booking system?

Yes. We integrate with popular medical systems and CRMs via API. Specific capabilities depend on the system the clinic uses — we discuss this at the start.

Chatbots in Romania — WhatsApp, Messenger, Romanian NLP

Chatbot Development in Romania

We develop chatbots for the Romanian market. Romanian NLP with diacritics, WhatsApp Business and Facebook Messenger, Fan Courier/Cargus tracking, GDPR compliant with ANSPDCP standards.

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Chatbots in Bucharest
We develop chatbots for Bucharest companies in Romanian and English. Customer support automation for IT, finance and e-commerce.
02 / 04
Chatbots in Cluj-Napoca
We develop intelligent chatbots for Cluj-Napoca's startups and companies. Automate customer support and lead generation without growing the team.
03 / 04
Chatbots in Iași
We develop chatbots for Iași companies in Romanian, English and Moldovan. Support automation for IT outsourcing, healthcare and education.
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Chatbots in Timișoara
We build chatbots for Timișoara companies in Romanian and German. Automated responses for B2B and B2C clients without extra staff.

Romanian users actively use Facebook Messenger and WhatsApp to communicate with businesses. Facebook is especially popular in Romania — the country ranks among the top EU nations for Messenger penetration rate. Customers expect responses in Romanian with correct diacritics and without the feel of a non-local service.

We develop chatbots with a correct Romanian language model: ş and ș are different characters in Romanian and the bot must understand this. Integrations with Fan Courier and Cargus for automatic delivery tracking, GDPR-compliant conversation storage meeting ANSPDCP requirements, and Facebook Messenger and WhatsApp Business API.

Chatbot Features for Romania

Romanian NLP
Correct diacritic processing in intents and responses. Romanian morphology (declensions, conjugations) requires specialised language models.
Facebook Messenger
Facebook is exceptionally popular in Romania. A Messenger bot is a direct channel for most B2C segments.
Fan Courier / Cargus tracking
Automatic responses to "where is my order?" queries via Fan Courier, Cargus, and GLS Romania APIs. A popular use case for e-commerce.
GDPR / ANSPDCP
Conversation history storage following Romanian ANSPDCP practice: minimum retention periods, right to data deletion.

Healthcare and private clinics
Appointment booking via Messenger/WhatsApp, answers to common questions. Reducing the reception desk workload.
E-commerce
Order tracking, Fan Courier/Cargus delivery status, product enquiries.
Banks and fintech
FAQ bots for Romanian banks, product consultations, initial lead qualification.
Real estate
Property consultations, viewing appointments, buyer qualification in Bucharest and Cluj.
Tourism and HoReCa
Booking, hotel and restaurant information, answers to tourist questions.
IT companies
Initial lead qualification, HR bots for recruitment, SaaS customer support.