Chatbots in Dortmund

We develop smart chatbots for businesses in Dortmund — for customer support, lead generation, and internal process automation. Integration with website, Telegram, WhatsApp, and CRM.
Chatbots in Dortmund

Dortmund companies — from insurers to logistics operators — are increasingly automating the first line of communication: a chatbot handles 80% of repetitive questions and never takes a lunch break.

We build chatbots that understand context, hand off to a human agent at the right moment, and integrate with your CRM and databases — rather than simply reproducing a FAQ in dialogue format.

What's included in chatbot development

  1. Dialogue design

    We map out scenarios, define user intents, and develop dialogue logic tailored to your business specifics.

  2. Development and NLP

    We build the bot on LLM or rule-based foundations, train it on your data, and configure intent recognition in German and other languages.

  3. Integrations

    We connect the bot to your CRM, knowledge bases, order system, or internal services so it can actually solve user problems.

  4. Deployment and analytics

    We deploy the bot on chosen channels (website, Telegram, WhatsApp) and set up a dashboard to monitor dialogue quality.

  • Logistics and e-commerce

    Logistics and e-commerce

    Bots for order tracking, delivery enquiry responses, and return processing.

  • Insurance

    Insurance

    Bots for product consultation, claims assistance, and initial customer qualification.

  • Retail

    Retail

    Assistant bots for product selection, order placement, and loyalty programme support.

  • IT and startups

    IT and startups

    Bots for new user onboarding, technical support, and feedback collection.

  • Healthcare

    Healthcare

    Bots for appointment booking, answering common questions, and visit reminders.

  • Manufacturing and B2B

    Manufacturing and B2B

    Internal staff bots: reference guides, resource requests, and HR question handling.

Dortmund — by the numbers

  • 20

    specialists in the team

  • 134

    happy clients

  • 5

    countries served

  • 10

    years of industry experience

  • Chatbot on chosen channels

    Chatbot on chosen channels

    A live bot on the website, Telegram, WhatsApp, or another channel.

  • CRM integration

    CRM integration

    Dialogue data passed to your CRM system without manual input.

  • Analytics dashboard

    Analytics dashboard

    Statistics on dialogues, intents, conversions, and drop-off points.

  • Documentation and training

    Documentation and training

    Instructions for managing the bot and adding new scenarios.

Free technical project audit

We will review your tasks, select the right technology stack, and prepare a preliminary plan in 30 minutes.

Book a consultation

Want to automate customer communication in Dortmund?

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